How to get efficient Customer Service ๐Ÿ’๐Ÿผโ€โ™€๏ธ with Public Mobile!

Public Mobile Support is Online

We get it, you need something fixed with Public Mobile. It happens.

How to get help?

Public Mobile is much more SELF-service, giving you CONTROL.
Personally, I prefer that.

Public Mobile offers 4 tools for support:

chatbot

Chat Bot

Asking the chat bot your question is a great starting point.

documentation

Online Documentation

For help on how to do things for the first time, this is the best place to start

community.forum

Community Forum

The community forum is full of knowledgeable and helpful people. If you can't find your answer in the documentation & chatbot, this is the next best place.

robot.chat

Message a Public Mobile Employee

If your issue is complex, messaging an employee is recommended. [make sure you're logged in the community first!]

Message a Public Mobile Employee

Yes, you read that right, there are actual employees working at Public Mobile (of course!). They just don’t talk over the phone, because that’s a waste of time.

  1. Go to Public Mobile Community
  2. Head over to Public Mobile Community.
  3. Click on “Register Now!” button in the center.
  4. Create an account.
    Or login.
  5. Once logged in, click on this link.
    You’ll have an open draft message addressed to an employee.
  6. Compose your message: be CLEAR.
    State your issue directly.
  7. Send your message. Voilร .
  8. You can expect an email when the employee replies. They usually reply within an hour or two (up to 24 hours)

[ this post soon will be updated soon ]

Did we miss something? Let us know!

Hey! You have a specific question? Please let us know!

We’d love to hear from you!

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Cassandra Nolin

Cassandra Nolin

Iโ€™m Cassandra and Iโ€™m here to make your life easier! Iโ€™ve worked in the telecom industry for over 7 years, in various administrative and customer facing roles. I live in the beautiful city of Vancouver, BC with my husband and 3 year-old Bernese Mountain Dog. My goal is to save you money!
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