How to get efficient Customer Service 💁🏼‍♀️ with Public Mobile!

Public Mobile Support is Online

We get it, you need something fixed with Public Mobile. It happens.

How to get help?

Public Mobile is much more SELF-service, giving you CONTROL.
Personally, I prefer that.

Public Mobile offers 4 tools for support:

chatbot

Chat Bot

Asking the chat bot your question is a great starting point.

documentation

Online Documentation

For help on how to do things for the first time, this is the best place to start

community.forum

Community Forum

The community forum is full of knowledgeable and helpful people. If you can't find your answer in the documentation & chatbot, this is the next best place.

robot.chat

Message a Public Mobile Employee

If your issue is complex, messaging an employee is recommended. [make sure you're logged in the community first!]

Ask the Chat Bot

The ChatBot actually works well for generic, standard type of information. 

Here are some standard queries:

  • How to get started
  • How to transfer a phone number from another provider
  • How to pay for service
  • etc

Click here to launch the Public Mobile ChatBot

Read the Documentation

You can search to find the topic you’re looking for.

They say all the answers are out there. Well, they are probably here!

There’s 40+ support articles, so surely, the solution is in there!

Look up the support articles and documentation. 

documentation

Community Forum

The Community is a great place to ask a question, and have answers from Public Mobile clients.

With almost a million Public Mobile clients, there’s always someone ready to help out with any issue. Usually you’ll get a response within a couple of minutes!

You’ll need to register a Community account. (yep sorry, another login/password)

Click here to visit the Community Forum.

help

Message a Public Mobile Employee

Yes, you read that right, there are actual employees working at Public Mobile (of course!). They just don’t talk over the phone, because that’s a waste of time.

  1. Go to Public Mobile Community (you will need a Community account!)Head over to Public Mobile Community. 
  2. Click on “Register Now!” button in the center. 
  3. Create an account. Or login.
  4. Once logged in, click on this link.
    You’ll have an open draft message addressed to an employee.
  5. Compose your message: be CLEAR.
    State your issue directly.
  6. Send your message. Voilà.
  7. You can expect an email when the employee replies.
    Agents typically respond within 30 minutes, but depending on current volumes it may take longer.
 
Employees work from Monday to Sunday 9 AM to 10 PM EST

Did we miss something? Let us know!

Hey! You have a specific question? Please let us know!

We’d love to hear from you!

Share this page on:
Picture of Cassandra Nolin

Cassandra Nolin

I’m Cassandra and I’m here to make your life easier! I’ve worked in the telecom industry for over 7 years, in various administrative and customer facing roles. I live in the beautiful city of Vancouver, BC with my husband and 3 year-old Bernese Mountain Dog. My goal is to save you money!
BLOG
Generic selectors
Exact matches only
Search in title
Search in content
Post Type Selectors
a modern smartphone displaying price tag and discount icons on a wooden table
Get the Best Public Mobile Promo Code for Big Savings

Public Mobile is a renowned mobile service provider in Canada, offering affordable plans and exceptional value to its customers. If

public mobile sim.card
Public Mobile SIM card

Get your PUBLIC MOBILE sim card The Public Mobile Triple Punch SIM card fits most phones as it’s a Standard,

will my phone work with public mobile phone compatibility list
Will my phone work with Public Mobile? 👉 Phone Compatibility List

Most recent phones sold in Canada will work! If it runs on 4GLTE and was sold in Canada, it will

Public Mobile Support is Online
How to get efficient Customer Service 💁🏼‍♀️ with Public Mobile!

We get it, you need something fixed with Public Mobile. It happens. How to get help? Let’s get something out

public mobile review customer service experience 2024
Public Mobile: The Best Full Review 🏆

Phone service in Canada has long been amongst the most expensive in the world. This is mostly because there are

public.mobile.user
Public Mobile Phone Plans as of January 2024

These are the Public Mobile Phone Plans for Ontario, as of January 8, 2024 Data Speed Price Unlimited Canada-wide minutes

social networking the best public mobile reviews
Best Public Mobile Reviews ⭐🏆

Satisfied! ⭐⭐⭐⭐⭐ Since being with Public Mobile I have experienced no problems with the service. Further, the service plan I

public mobile rewards ways to redeem public points loweryourbill slate
Public Mobile Rewards Rules 📜

These are the rewards rules as found on Public Mobile’s website in December 2023. Reward Rules At Public Mobile, we

outdoors.phone.public.mobile.promo.code
Public Mobile Promo Code 🏷️

Looking for a Public Mobile Promo Code ? While there’s no active Promo Code at the moment, Public Mobile always

different
Canada’s first 5G Phone Plans – Video

Public Mobile releases its new 2023 branding!Listen to Jim Senko from Public Mobile: Hey Canada, At Public Mobile, we’ve always

esim.v2
How does eSIM work with Public Mobile?

Public Mobile subscriptions support eSIMs for all eSIM-compatible phones. eSIMs are electronic SIM cards that are downloaded directly onto your

woman happy with public mobile referral code promotion
How does Public Mobile work?

How Public Mobile began Before we review Public Mobile, we thought you’d like to know who they are, and how