How does Public Mobile Customer Service work? 💁🏼‍♀️

happy girl showing her public mobile referral promotion code

So you need to reach Customer Service.

You need to transfer your phone number. You paid your bill, yet your phone isn’t working. Or other.

 

How to get help FAST:

(trust me on this)   just ask the robot.

1. Go to: https://publicmobile.ca/get-help/

2. Click “Chat with SIMon”

3. Just tell the robot what you want, and you’ll be guided to the right solution.

Public Mobile Customer Service: Chat with Us
public.mobile.customer.service.chat

If you need to transfer your phone number to Public, just type “transfer my phone number”. You’ll be guided.

If your phone has no reception, type “my phone has no reception”.

If your problem is complex

There’s a big community just waiting to help you; https://productioncommunity.publicmobile.ca

Yes, you will need to register first. Then post a description of your problem, and what you want.

Users and moderators will see your post, and will respond.

A little patience and determination pays off! 

Read more about the advantages of Public Mobile, and how it is different.

Did we miss something? Let us know!

Hey! You have a specific question? Please let us know!

We’d love to hear from you!

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Cassandra Nolin

Cassandra Nolin

I’m Cassandra and I’m here to make your life easier! I’ve worked in the telecom industry for over 7 years, in various administrative and customer facing roles. I live in the beautiful city of Vancouver, BC with my husband and 3 year-old Bernese Mountain Dog. My goal is to save you money!
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