People often ask me about Public Mobile and why I am with them. What are the advantages and the disadvantages?
- Reliability of Bell / Telus network (best coverage)
- No expensive overage fees. Once you've consumed your alloted data, it stops.
- Ability to reduce cost using loyalty, friends or community rewards
- No contract, no credit check
- Cheaper than Bell / Rogers / Telus / etc
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No customer service to call to get help.
Instead, all support is done online (via chatbot or community forums) - Data speed is capped at 3 megabits/sec
- No phones offered, BYOD
- No international roaming, except USA (10 day roaming package available)
- No wifi calling, no VoLTE, HDVoice, RCS messaging
- Long distance to only 18 countries (USA&CAN)
For most people, the biggest issue is the lack of customer service over the phone.
Everyone has come to expect service over the phone.
But what if I told you that you could get all the support you need in an online portal?
Sort of like when everyone simply went from faxing documents to emailing over the internet.
And, because you there’s no call center or agent to pay, you pay less (compared to the big carriers Rogers, Bell, etc).
That’s right, Public Mobile support is done thru the community forum.
This actually has many advantages;
- You remain in control of your account. (no human will interfere!)
- If you do have to go on the community forum, rest assured that your issue will be treated quickly. Because the forums are public, many people are online at any given time, and they can see and resolve your problem.
- You can make account changes 24/7, on your own.
The second issue that people could have an issue with is the data speed. And I say “could” very lightly, because really, it’s a non-issue. 3 megabits/second will satisfy the most demanding of users. At that speed, you can stream YouTube at 720 resolution. And of course, you can check your email, browse the internet, etc.
And it’s actually an LTE signal, with the speed capped at 3mbps. So you get the good low latency of LTE (which is perfect for doing VoIP calls, should you want to).
Want more details on how Public Mobile is different? See How does Public Mobile work?
Did you know you can get a $10 credit when you sign up to Public Mobile? Get your code here.
Cheers,
Cassandra
